Digital Business Card ›A Digital Business Card / eCard is a digitalized traditional business card, enabling users to share contact and profile information through their smartphones.
IT knowledge base ›A lightweight localhost application compiling WordPress guidelines for quick team reference.
Purchase Request Management ›Create and track your purchase requests. Process approved requests and manage vendors / categories.
Thuan Nguyen Duc (Tommy)
IT Infrastructure & Digital Transformation
Senior IT professional with 14+ years across manufacturing, hospitality and construction — now driving IT infrastructure strategy and delivery across multiple sites in Southeast Asia (SEA). Strong in planning and rolling out IT for new factory sites, managing projects and timelines across countries, and leading digital-transformation initiatives (ERP and manufacturing systems) that improve production. Owns the full stack from cloud, servers and security to vendor and stakeholder management.
Work Experience
Divisional IT Support Analyst
2023 – Present
Kingspan Insulated Panels
Plan and lead end-to-end IT setup for new factory sites across Southeast Asia (SEA) — network, servers, endpoints, backup and standards.
Drive digital-transformation initiatives: deploy ERP and manufacturing-support systems that improve production and reporting.
Coordinate IT projects and timelines across multiple sites in different countries; manage vendors and local stakeholders.
Own infrastructure reliability — backup & disaster recovery, security, Microsoft 365 and Active Directory.
Helpdesk Supervisor
2020 – 2023
The Grand Ho Tram Project Co., Ltd
Managed IT service delivery for a large hotel & property; led the support team and set service standards and SLAs.
Oversaw infrastructure, network and vendor management across the property.
IT Specialist
2019 – 2020
HDEC & VLSU – Hyundai Project
Owned the site network system and IT assets; planned and proposed ICT equipment procurement for the project.
IT Group Leader
2014 – 2019
All Wells Int Co., Ltd
Led IT operations (network, servers, CCTV) and a support team; built staff IT training programs.
Managed procurement and vendor / contractor relationships.
Skills
IT Strategy & Digital TransformationTechnology adoption to improve manufacturing; ERP & business-application programs; process improvement
Infrastructure Planning & New-Site RolloutEnd-to-end IT setup for new factory sites — network, servers, endpoints, backup and standards
Multi-Site & Cross-Border DeliveryManaging IT projects & timelines across SEA sites in multiple countries; vendor & stakeholder management
Systems & CloudWindows Server & Active Directory, Linux, virtualization (Proxmox / VMware / Hyper-V), Microsoft 365 / Google Workspace
Security, Backup & ContinuityFirewall, endpoint protection, data backup & disaster recovery, IT governance & policy
